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| Support Plus |
Discription:
Sophisticated eCRM customer support Help Desk. No DLLs,Works with SQL Server, MS Access, and MySQL. Unlimited users & departments, Web based support solution. Representatives can save time, share info & present a polished image, from any online browser. Auto POP3 email polling, intergrated knowledge base, file uploads/downloads
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| Commercial | Plateform(s): Window | Update: 9/25/2006 | Vistor Rating: 2 | Rating: 3 |
| HelpDesk Suite feature packed ASP based help desk solution. |
Discription:
Bring your support department into the 21st century with Ultimate HelpDesk Suite, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Suite offers live customer support, is a complete billing system, maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy.
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| Free | Plateform(s): Window | Update: 9/26/2006 | Vistor Rating: 3 | Rating: 5 |
| Ultimate HelpDesk Basic |
Discription:
Bring your support department into the 21st century with Ultimate HelpDesk Billing, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Basic maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy.
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| Free | Plateform(s): Window | Update: 9/26/2006 | Vistor Rating: 4 | Rating: 4 |
| Ultimate HelpDesk Billing |
Discription:
Bring your support department into the 21st century with Ultimate HelpDesk Billing, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Billing offers a complete billing system, maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy.
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| Free | Plateform(s): Window | Update: 9/26/2006 | Vistor Rating: 3 | Rating: 3 |
| VSO-XP |
Discription:
Virtual Support Office XP Web Based Help Desk Software Solution allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations.
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| Free | Plateform(s): Window | Update: 9/26/2006 | Vistor Rating: 3 | Rating: 1 |
| Liberum Help Desk |
Discription:
Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more.
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| Free | Plateform(s): Window | Update: 9/26/2006 | Vistor Rating: 3 | Rating: 2 |
| Hosting Manager |
Discription:
A customer management package for webhosts. This script is still in early stages of development. It provides a management interface for webhosts. In development is the admin backend which will allow hosts to modify the choice of servers that clients could be on and various email types. (Currently this must be done by hand in the Access database). You can add customer name, domain, username, password, servername and more.
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| Free | Plateform(s): Window | Update: 9/26/2006 | Vistor Rating: 3 | Rating: 1 |
| MailMill .NET |
Discription:
MailMill .NET is a SMTP/MIME component 100% .NET Managed Code written in C# . It enables easy email creation and sending and lets you considerably speed up your development. Features: - Send HTML email with embedded images. - Send multipart/alternative emails with both HTML and plain-text bodies. - Send multiple file attachments. - Add any attachment formats from files or in-memory data. - Automatically encode contents using the most optimized transfer encoding mode. - Handle multi-language (including asian and arabic languages). - Support multiple To, CC, BCC and Reply-To. - Support standard and custom header fields. - Set the message priority. - SMTP and ESMTP protocols. - SMTP authentication (clear text). - Allow you to specify non standard SMTP port number. - Support Encryption and Digital Signature (S/MIME protocol). - Save your messages to the disk. - Include an email address validator to control email addresses. - Include an email address formatter to create email addresses with a display name in To, Cc, and From. - Compliance with RFC standards.
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| Commercial | Plateform(s): Window | Update: 10/5/2006 | Vistor Rating: 1 | Rating: 5 |
| Add Live Chat For Help |
Discription:
CRM solution for one-to-one live chat with availability status and real time visitors monitoring. Increase sales. Easy to plug in for your Web site.
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| free | Plateform(s): Linux,Window,FreeBSD,Mac OSX,Sun Soloris | Update: 11/30/200 | Vistor Rating: 1 | Rating: 2 |
| Billing Time |
Discription:
Web-based software for managing timesheets. Offers calendar like monthly, weekly, and daily time sheet views. Extra security allows supervisors to approve or reject time sheet entries. Project manager and contact manager links time sheet entries directly to project tasks.
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| commercial | Plateform(s): Window | Update: 11/30/200 | Vistor Rating: 3 | Rating: 4 |
| Boardwalk Finance |
Discription:
Includes: product management, service management, contact management, project management, contract management, quote management, order management and invoice management.
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| commercial | Plateform(s): Window | Update: 11/30/200 | Vistor Rating: 4 | Rating: 4 |
| Help Centric |
Discription:
Includes automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base. Common help desk requests are handled quickly using the preset automatic responses. Help Ticket Tracking and History included. Separate Web apps provided for admins and tech support staff.
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| commercial | Plateform(s): Window | Update: 11/30/200 | Vistor Rating: 3 | Rating: 4 |
| Livehelper |
Discription:
Visitors to your Web site simply click a Live Help button and are connected with one of your representatives. Features include real time spell check, SSL secure chat, voice chat, remote control and more.
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| commercial | Plateform(s): Linux,Window,FreeBSD,Mac OSX,Sun Soloris | Update: 11/30/200 | Vistor Rating: 3 | Rating: 2 |
| Real Assistant |
Discription:
Offer one on one chat with your website visitors. Answer their questions live, so that they will be able to better understand your products and services. The software is 100% ASP script and is therefore 100% customizable. This also means that there are no recurring fees. Key Features: Many Concurrent Operators and Chat Sessions Fully Web Based One Time Fee.
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| free | Plateform(s): Window | Update: 11/30/200 | Vistor Rating: 2 | Rating: 3 |
| Soft Contacts |
Discription:
Web-based contact management and sales force automation. The sales team security model is flexible enough to handle any type of sales team hierarchy, which enables the separation of leads (companies and contacts) on a sales team basis. Includes unlimited actions for every contact. Soft Also provides reminders which will automatically alarm to alert you of a: tickle date, follow-up, meeting, etc. Tracks sales figures.
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| commercial | Plateform(s): Window | Update: 11/30/200 | Vistor Rating: 3 | Rating: 4 |
| Ultimate HelpDesk |
Discription:
Provide technical assistance and customer service and eliminate unthreaded e-mails, phone calls, and faxes. Aside from tracking support tickets, this script also offers live customer support, a complete billing system, maintains your knowledge base, and enables you to generate reports.
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| free | Plateform(s): Window | Update: 11/30/200 | Vistor Rating: 3 | Rating: 1 |
| Ultimate HelpDesk Basic |
Discription:
As well as being able to track support tickets, this script maintains your knowledge base and enables you to generate reports.
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| free | Plateform(s): Window | Update: 11/30/200 | Vistor Rating: 2 | Rating: 1 |
| Ultimate HelpDesk Billing |
Discription:
This script offers a complete billing system, maintains your knowledge base and enables you to generate reports which are all built into a sleek interface.
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| free | Plateform(s): Window | Update: 11/30/200 | Vistor Rating: 3 | Rating: 1 |
| Virtual Support Office |
Discription:
Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers.
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| commercial | Plateform(s): Window | Update: 11/30/200 | Vistor Rating: 4 | Rating: 3 |
| ZaZaCHAT |
Discription:
Provide live help to your site visitors; monitor your traffic in real time; examine the demographics of your visitors; decrease your customer service expenses.
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| free | Plateform(s): Linux,Window,FreeBSD,Mac OSX,Sun Soloris | Update: 11/30/200 | Vistor Rating: 1 | Rating: 1 |
| Stellarite CRM |
Discription:
A powerful and scalable web based CRM system integrating all areas of a business including Sales and Marketing, Services, Support, Quality Assurance and Reporting. Modules include: Contact Management, Client Management, Sales Tracking, Project Tracking, Events Calendar, Customer Care, Quality Assurance, Report Generation. Features include: fully web enabled administration; customizable product groups; customizable menu options; selected rich text editing; Multi-Language support; user email notification; upload support; and password encryption.
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| Commercial | Plateform(s): Window | Update: 12/8/2006 | Vistor Rating: 3 | Rating: 2 |
| SupportVision |
Discription:
SupportVision online customer service/support system is designed to make detailed, informative problem reporting easier for your customers, which leads to faster, more efficient problem resolutions, and will help you streamline your support procedures. SupportVision combines state-of-the-art programming with versatility giving you more control over your client support system. No more will your email inbox be clogged will support questions. Features: Cutomizable Knowledge Base; Canned Replies; Global Staff Message; Customizable Email Messages.
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| Commercial | Plateform(s): Window | Update: 12/8/2006 | Vistor Rating: 1 | Rating: 2 |
| Liberum Help Desk |
Discription:
Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is a Windows NT server running IIS.
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| free | Plateform(s): n/a | Update: 12/30/200 | Vistor Rating: 4 | Rating: 2 |
| Online Work Order Suite Professional Edition |
Discription:
Work smarter with Online Work Order Suite (OWOS): Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.OWOS Pro utilizes the following technologies: HTML, ASP, Access, MySQL, and MS SQL.
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| commercial | Plateform(s): Linux,Window | Update: 12/30/200 | Vistor Rating: 2 | Rating: 2 |
| Karicart: free live chat for your website |
Discription:
Karicart is a free web-based live chat application that enables webmasters to monitor their website visitors in real-time, chat with them, answer any questions they might have, and engage them in immediate sale. Features include: chat, canned answers, new visitor notification, visitor information(ip, browser,...) and tons of other features.
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| free | Plateform(s): Window | Update: 12/30/200 | Vistor Rating: 4 | Rating: 2 |
| TinSupport |
Discription:
TiNSupport is a web-based live help helpdesk/customer support chat application designed for your ebusiness personnel to communicate with visitors to your website.
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| commercial | Plateform(s): Window | Update: 12/30/200 | Vistor Rating: 4 | Rating: 2 |
| Absolute Live Support |
Discription:
Complete eCRM Live support system.Increase your sales by providing live customer support on your site.This is not a hosted application,100% Pure ASP,No DLL's,supports Access and SQL Server,unlimited users and departments,canned commands and much more!
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| commercial | Plateform(s): Linux,Window | Update: 12/30/200 | Vistor Rating: 3 | Rating: 3 |
| Help Desk 5.0 by Expinion.net |
Discription:
Add a completely web-based helpdesk solution to your business. Allows you to manage customer requests and deal with tickets in a timely manner, using a number of built-in tools. Includes a full-featured knowledgebase, secured administration and multi agent support.Each sale includes one free installation via FTP, support, ASP source code, manual, and one future version upgrade. (Server must support either MS SQL or Access database.) Visit for demo.
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| commercial | Plateform(s): Window | Update: 12/30/200 | Vistor Rating: 2 | Rating: 2 |
| Stellarite CRM 3.0 |
Discription:
A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include knowledge base, email notification, file upload, password encryption and much more.
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| free | Plateform(s): Window | Update: 12/30/200 | Vistor Rating: 1 | Rating: 3 |
| Real Assistant |
Discription:
Close more deals and help more customers with this powerful internet application. Real Assistant enables you to chat one on one with your customers. Features include: unlimted operators and chat sessions, pre-made responses, push pages and links, zones, chat logs, and more.
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| commercial | Plateform(s): Window | Update: 12/30/200 | Vistor Rating: 4 | Rating: 3 |
| Help Centric |
Discription:
This ASP source code is the most comprehensive and portable, web based Help Desk System on the market. Automatic responses, notifications, and auto-customer matching put Help Centric in a league of its own. Includes separate applications for administrators and technical support staff.
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| free | Plateform(s): Window | Update: 12/30/200 | Vistor Rating: 1 | Rating: 2 |
| Real Assistant Basic |
Discription:
Real Assistant Basic is the slimmed down version of the popular Real Assistant Pro product. Basic has all the features you need, without the extras you don't. Key features: passive chat; unlimited operators, chats, zones, and premade responses; full featured admin area; and more...
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| free | Plateform(s): Window | Update: 12/30/200 | Vistor Rating: 4 | Rating: 2 |
| KariChat live chat script for help and support |
Discription:
KariChat is a plug'n'play web-based chat script and website monitor that you can use on your website to watch your visitors live, see which pages they are currently viewing, recongnize repeat visitors, and provide live help and customer support. KariChat currently supports the following features:your visitor instantly, like which country he is in and what is his IP address Know which page your visitor came from (referring page)Know which search engine your visitor used to find you, and what keywords he used.Talk with up to 5 visitors/operator.Invite visitor for chat.Start with 1 operator, and upgrade to up to 5 operators or more Use online/offline images on your website, which lets your users know if you have operators available for chat Receive offline messages: if your images shows "offline", your users can click and leave a message in a snap, without even knowing your e-mail address. All offline messages are sent to your e-mail directly Recognize repeat visitors, and view previous chats with them instantly Use push technology to open any page in your visitor's browser. Extermly useful if your visitor needs help finding a specific page Operators, as well as visitors, have the option to save the chat session and receive a copy by e-mailGrab your visitor's full name and e-mail address without having to write anything down.Customize your visitor's chat window, by displaying your own company logo and name.Use your own offline/online images, to match your website's look and feel.Change chat text color Totally hosted, requires nothing but a Macromedia Flash enabled browser (95% of browsers already have Macromedia Flash plugin Very easy to use, just copy and paste html code into your web pages Unlimited automatic free upgrades Flexible and affordable pricingFree 3 days trial available. Try it now.
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| free | Plateform(s): n/a | Update: 12/30/200 | Vistor Rating: 2 | Rating: 2 |
| Liberum Help Desk |
Discription:
Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is a Windows NT server running IIS.
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| free | Plateform(s): n/a | Update: 1/2/2007 | Vistor Rating: 4 | Rating: 2 |
| Online Work Order Suite Professional Edition |
Discription:
Work smarter with Online Work Order Suite (OWOS): Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
OWOS Pro utilizes the following technologies: HTML, ASP, Access, MySQL, and MS SQL.
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| commercial | Plateform(s): Linux,Window | Update: 1/2/2007 | Vistor Rating: 3 | Rating: 2 |
| Karicart: free live chat for your website |
Discription:
Karicart is a free web-based live chat application that enables webmasters to monitor their website visitors in real-time, chat with them, answer any questions they might have, and engage them in immediate sale. Features include: chat, canned answers, new visitor notification, visitor information(ip, browser,...) and tons of other features.
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| free | Plateform(s): Window | Update: 1/2/2007 | Vistor Rating: 1 | Rating: 2 |
| TinSupport |
Discription:
TiNSupport is a web-based live help helpdesk/customer support chat application designed for your ebusiness personnel to communicate with visitors to your website.
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| commercial | Plateform(s): Other | Update: 1/2/2007 | Vistor Rating: 1 | Rating: 2 |
| Absolute Live Support |
Discription:
Complete eCRM Live support system.Increase your sales by providing live customer support on your site.This is not a hosted application,100% Pure ASP,No DLL's,supports Access and SQL Server,unlimited users and departments,canned commands and much more!
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| commercial | Plateform(s): Other | Update: 1/2/2007 | Vistor Rating: 2 | Rating: 2 |
| Help Desk 5.0 by Expinion.net |
Discription:
Add a completely web-based helpdesk solution to your business. Allows you to manage customer requests and deal with tickets in a timely manner, using a number of built-in tools. Includes a full-featured knowledgebase, secured administration and multi agent support.Each sale includes one free installation via FTP, support, ASP source code, manual, and one future version upgrade.(Server must support either MS SQL or Access database.)Visit for demo.
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| commercial | Plateform(s): Window | Update: 1/2/2007 | Vistor Rating: 1 | Rating: 3 |
| Stellarite CRM 3.0 |
Discription:
A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include knowledge base, email notification, file upload, password encryption and much more.
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| commercial | Plateform(s): Window | Update: 1/2/2007 | Vistor Rating: 3 | Rating: 2 |
| Real Assistant |
Discription:
Close more deals and help more customers with this powerful internet application. Real Assistant enables you to chat one on one with your customers. Features include: unlimted operators and chat sessions, pre-made responses, push pages and links, zones, chat logs, and more.
|
| commercial | Plateform(s): Linux,Window | Update: 1/2/2007 | Vistor Rating: 4 | Rating: 1 |
| Help Centric |
Discription:
This ASP source code is the most comprehensive and portable, web based Help Desk System on the market. Automatic responses, notifications, and auto-customer matching put Help Centric in a league of its own. Includes separate applications for administrators and technical support staff.
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| commercial | Plateform(s): Linux,Window | Update: 1/2/2007 | Vistor Rating: 1 | Rating: 2 |
| Real Assistant Basic |
Discription:
Real Assistant Basic is the slimmed down version of the popular Real Assistant Pro product. Basic has all the features you need, without the extras you don't. Key features: passive chat; unlimited operators, chats, zones, and premade responses; full featured admin area; and more...
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| free | Plateform(s): Window | Update: 1/2/2007 | Vistor Rating: 1 | Rating: 2 |
| KariChat live chat script for help and support |
Discription:
KariChat is a plug'n'play web-based chat script and website monitor that you can use on your website to watch your visitors live, see which pages they are currently viewing, recongnize repeat visitors, and provide live help and customer support. KariChat currently supports the following features:Chat in real time, without page refresh or delay,live website monitoring,Get information about your visitor instantly, like which country he is in and what is his IP address Know which page your visitor came from (referring page)Know which search engine your visitor used to find you, and what keywords he used.Talk with up to 5 visitors/operator.Invite visitor for chat.Start with 1 operator, and upgrade to up to 5 operators or more Use online/offline images on your website, which lets your users know if you have operators available for chat Receive offline messages: if your images shows "offline", your users can click and leave a message in a snap, without even knowing your e-mail address. All offline messages are sent to your e-mail directly Recognize repeat visitors, and view previous chats with them instantly Use push technology to open any page in your visitor's browser. Extermly useful if your visitor needs help finding a specific page Operators, as well as visitors, have the option to save the chat session and receive a copy by e-mail Grab your visitor's full name and e-mail address without having to write anything down.Customize your visitor's chat window, by displaying your own company logo and name.Use your own offline/online images, to match your website's look and feel.Change chat text color Totally hosted, requires nothing but a Macromedia Flash enabled browser (95% of browsers already have Macromedia Flash plugin Very easy to use, just copy and paste html code into your web pages Unlimited automatic free upgrades Flexible and fordable pricing Free 3 days trial available. Try it now.
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| free | Plateform(s): Window | Update: 1/2/2007 | Vistor Rating: 4 | Rating: 2 |
| ProvideSupport: Live Chat for Customer Support |
Discription:
Provide Support is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional web-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, proactive chat, operator-to-operator chats, and automatic chat transcript emailing. Very easy to set up--just paste a small HTML snippet into your web page source code. No plug-ins or software installation required on customer's side. Fully customizable. 10-day fully functional free trial.
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| free | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 4 | Rating: 3 |
| Web Trak |
Discription:
Web Trak© v3.0 - Help Desk Solution is Here! Web Trak© v3.0 has been release and is now available for purchase. Web Trak v3.0 has more built in reports than previous versions of Web Trak. Our online demo is still available to allow you to see the new features of our program. The purchase of Web Trak v3.0 still includes the six months of support and upgrades by our superior staff. Web Trak v3.0 will help your company organize its service requests for Desktop support, Computer Operations, Network support and Telecommunications support. Web Trak v3.0 remains 100% customizable so you are not limited to these fields of expertise. Click here for an online demo of the software and a list of application features.
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 4 | Rating: 3 |
| Add Live Chat For Help |
Discription:
CRM solution for one-to-one live chat with availability status and real time visitors monitoring. Increase sales. Easy to plug in for your Web site.
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| free | Plateform(s): Linux,Window | Update: 1/4/2007 | Vistor Rating: 2 | Rating: 3 |
| StoreCombo DatingSite |
Discription:
StoreCombo DatingSite is a Windows All products are developed in Active Server Pages and are 100% script. easy to install and run immediately. easy to modify with full source code. affordable and high quality.
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 1 | Rating: 3 |
| Virtual Support Office |
Discription:
Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers.
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 1 | Rating: 3 |
| Patch_MGT |
Discription:
This software is a great tool to get started on Patch Managment for your workplace. Imports all computer names into a database, allowing you to managage which computers are up to date.
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| free | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 2 | Rating: 3 |
| iaxx |
Discription:
Using ASP Live Support as another medium for customer care will help keep costs down and broaden the diversity of services you can offer all your customers. ASP Live Support is packed with useful features and resources to speed up the time dealt with customers requesting support. ASP Live Support is run off a web server meaning that no matter where in the world they are, customers can ask their questions and operators can still log in to deal with customers. Minimum cost and effort - competitor's software can cost over three times as much
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| free | Plateform(s): Other | Update: 1/4/2007 | Vistor Rating: 4 | Rating: 3 |
| Call Center Reloaded ASP |
Discription:
This free call center help desk like application is designed to allow the tracking of support calls in an information technology or non-technology department. The call center supports a wide rang of features, including a knowledgebase, and ticket status. The software uses ether an M.S. Access backend or MySQL backend, and is very easy to install. No coding knowledge is required.
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| free | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 4 | Rating: 3 |
| Zen Help Desk Software |
Discription:
Free Help Desk Software, end users submit calls and track tickets. Help Desk admin and techs update calls. Includes easy setup wizard. Supports Access or SQL backend.
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| free | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 1 | Rating: 3 |
| Tech Support Partner |
Discription:
Tech Support Partner is a Windows compatible web-based helps desk solution which includes a call center, support ticket manager, knowledgebase and customer access. It features full security and user tracking capabilities, as well as email functionality and overdue ticket notification. Tech Support Partner offers a web based call center & technical support ticket management system & help desk allowing companies to offer better technical support to their customers. Versions available with a Microsoft Access, SQL, Oracle, MySQL back end.
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 2 | Rating: 3 |
| Help Centric |
Discription:
Buy the ASP source code for the most comprehensive and portable, web based Help Desk System on the market. Automatic responses, notifications, and auto-customer matching put Help Centric in a league of its own. Includes separate applications for administrators and technical support staff
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| free | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 4 | Rating: 3 |
| Teraway LiveHelp |
Discription:
Live Help Customer Support Software Now you can deliver live one-on-one chat customer support directly on your web site. Teraway LiveHelp is the perfect solution for raising your sales and increasing your customer satisfaction. This is not a hosted solution, you'll receive the full application to install under your own site and domain!. Teraway live help is the perfect LivePerson alternative at a fraction of the cost
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 1 | Rating: 3 |
| VSO-XP |
Discription:
VSO-XP is a Windows compatible web based help desk software solution that allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations.
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 3 | Rating: 3 |
| TiNSupport; web-based helpdesk chat software |
Discription:
TiNSupport is a web-based live help helpdesk/customer support chat application designed for your ebusiness personnel to communicate with visitors to your website. This is an ideal tool: For reducing shopping cart abandonment. Providing instant responses to potential customers clears up any questions or worries they might have about buying through your website. For providing support to your customers. If you just want to be able to talk live, in real time, to your visitors in order to promote your business. Visitors won't be asked to install any additional software, all they need to have is the Macromedia Flash plug-in (version 5 or higher). For providing a channel allowing reps to engage high potential customers in an online sales consultation during their visit. For giving your website the human touch and interactive content. For giving your customers a higher level of customer service.
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| free | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 2 | Rating: 3 |
| Online Work Order Suite: Lite Edition for ASP |
Discription:
Make your life easier with Online Work Order Suite (OWOS) Lite, the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 3 | Rating: 3 |
| Workorders |
Discription:
Creates workorders for a IT center. Was designed spacifically for ISDN and T1 installations. I have won Coder of the month at PlanetSourceCode.com with this program. Feel free to use it and modify it to your particular needs. Enjoy! Christopher C. Peneguy
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| free | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 3 | Rating: 3 |
| Help Desk 4.0 by Expinion.net |
Discription:
The Expinion Help Desk v4.0 (latest version released October 30, 2003) is a complete customer support system designed for a large volume of questions/issues or where more than one agent responds to customer support issues. Who needs Help Desk? [link] Add Help Desk to your existing site, then agents and administrators simply login with their username and password from anywhere online! (It can also be used on an intranet server.) » Answer customers' questions individually & privately, then store selected common questions in an organized fashion via FAQs - for public or internal only viewing. This enables customers to find their issues quickly; therefore reducing duplicate questions. » Prioritize issues, maximize customer support efficiency, and speed up issue resolution. » Provide secure internal information and tools to staff anytime/anywhere without specialized training or software. (Using any PC with internet access!) » Provide summarized customer service management/supervisory information.
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 3 | Rating: 3 |
| Real Assistant |
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Real Assistant enables your operators to chat one-on-one with your website visitors. Sales operators can boost sales by aiding visitors with pre-purchase questions. Support staff can provide live customer service from your website.
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 1 | Rating: 3 |
| Polar HelpDesk |
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Organizing customer support through a help desk saves money, improves customer satisfaction and enables effective management. Help Desk service is a "must-have" in today's business world of increasing customer demands
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 3 | Rating: 3 |
| Absolute Live Support |
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Absolute Live Support is a live customer support software for your web site that enables visitors to instantaneously communicate with your customer service personnel. Web site visitors simply click a Live Support button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding them through your web site.
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| Commercial | Plateform(s): Window | Update: 1/4/2007 | Vistor Rating: 3 | Rating: 3 |
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